TERMS AND CONDITIONS

In accordance with Article 12 of Legislative Decree 70/2003, we provide you with the conditions governing the sale of products marketed on the website www.gardaceramiche.com, managed by Pavan Elettra, with its registered office at Via Turisendo dei Turisendi 5, 37016 Garda - Verona.

Product Catalog and Prices

The product catalog is the one visible online and is constantly updated. Therefore, the purchasing conditions for each product are those in effect at the time of order completion and do not consider any subsequent updates or offers.

Catalog prices include VAT and are expressed in euros. Each product has an online accessible card containing all the information needed for purchase.

Orders

For purchases, we have established the following order methods:

Order through online purchase

2.1 Order through online purchase

Order completion occurs through the electronic shopping cart system on our website. The customer selects products to add to the cart and follows the ordering procedure as described on the "How to Buy" page.

Delivery Times:

As handmade items, our products have delivery times ranging from 3 to 25 working days, from order confirmation and receipt of payment.

Payments

The payment methods are as follows:

Credit card, payment with CARTA SI, VISA, or MASTER CARD.

Bank transfer, include only the order number in the transfer details. This payment method takes about 3 working days to verify the credit.

PayPal is one of the safest online payment methods. Payment data will not be disclosed but will reside on PayPal servers, equipped with SSL 3.0 protection and 168-bit data encryption, the highest available level.

No other forms of payment are accepted.

Order processing is subject to the seller's verification of payment as indicated in the purchase order.

Shipments

The website uses services provided by GLS, SDA, FEDEX, Poste Italiane couriers.

You will receive the products directly at the address you provided. Upon request, you can track your order status with the code we will send you after shipment on the courier's website.

Right of Withdrawal

In accordance with Legislative Decree May 22, 1999, no. 185, the customer can exercise the right of withdrawal within 10 days of receiving the goods by communicating their intention and providing the following details:

order number

in case of partial withdrawal, description and quantity of products to be returned

bank details (full IBAN)

The account holder must be the same as specified in the billing address.

Communication can be provided:

via email to: info@gardaceramiche.com

via postal mail (registered letter with acknowledgment of receipt) to Garda Ceramiche Vignozzi Lionello, Via Turisendo dei Turisendi 5, 37016 Garda – Verona

Jurisdiction and Competent Court

For any disputes regarding the contract, the Verona Court will have exclusive jurisdiction. Returns should be made at the customer's expense to the following address:

Pavan Elettra, Via Turisendo dei Turisendi 5 – 37016 Garda – Verona

Refunds will be made within 15 days from the date of dispatch of the returned goods.

Gardaceramiche reserves the right not to accept returned goods if the products are tampered with or improperly damaged.

Data Protection and Confidentiality

In accordance with Law 675/96, it is communicated that the data sent will be used exclusively for internal use and will not be disclosed or transferred to another entity, except strictly as necessary.